💊 Farmacia XYZ

The Challenge

Farmacia XYZ operates 5 pharmacy locations across Medellín with three different point-of-sale (POS) systems. Each location maintains separate inventory records, creating a fragmented view of stock levels. This disconnect leads to frequent stockouts of critical medications, missed cross-location opportunities, and constant manual reconciliation that consumes 3-4 hours per day from management staff.

The lack of real-time visibility forces managers to rely on phone calls and spreadsheets to track inventory. Critical decisions about reordering, stock transfers, and product discontinuation are delayed, resulting in lost revenue and customer frustration. Management estimates approximately $40,000 in monthly revenue loss due to stockouts and suboptimal inventory allocation.

The Solution

Jesus implemented DataLink's unified inventory management platform, which integrates all five POS systems into a single source of truth. The solution provides:

• Real-time inventory synchronization across all 5 locations
• Automated low-stock alerts with priority notifications
• Cross-location stock transfer recommendations
• Historical inventory trends and predictive reordering
• Centralized management dashboard with drill-down capabilities
• Automated reports sent to stakeholders daily

Implementation took 4 weeks from discovery to go-live, with minimal disruption to daily operations. DataLink's migration team handled POS system integrations while the pharmacy team trained on the new dashboard and alert system.

Results & Impact

The quantifiable impact after 6 months of active use:

Metric	Before	After	Improvement
Monthly Stock-outs	45–60	8–10	↓ 82%
Daily Reconciliation Time	3–4 hours	15 minutes	↓ 94%
Monthly Revenue Loss	$40,000	$8,000	↓ 80% ($384K/year)
Inventory Accuracy	74%	96%	↑ 22 points

Implementation Timeline

Technologies & Stack